Shipping and Delivery Policy

Order Processing
Orders are typically processed within 24–48 business hours after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Origin
Most orders ship from our warehouse in Brookfield, Connecticut, USA. In some cases, products may ship directly from our Dubai office to improve availability and fulfillment times.

Domestic Shipping (USA)
Domestic orders are shipped via USPS, UPS, or FedEx (when applicable). Estimated delivery time is 2–7 business days.

International Shipping
International orders are generally shipped via DHL Express with an estimated delivery time of 4–10 business days.

Customs & Duties

If your order has already been shipped, cancellation is no longer possible. However, we may accept the return of the order, subject to our return conditions. In such cases, all shipping and return charges will be borne by the customer.

 Destination duties and taxes are the responsibility of the customer. Customs duties, taxes, and any other charges imposed by the destination country are determined by the respective country's customs regulations and policies and are not the responsibility of Swiss Arabian.

 Orders that are rejected, refused, or returned by customs due to unpaid or applicable customs duties, taxes, or other destination-country charges are not eligible for a refund or return, and Swiss Arabian will not be responsible for covering such charges.

Shipping Charges
Shipping fees are calculated at checkout and are non-refundable once an order has shipped.

Delivery Delays
Estimated delivery times are not guaranteed. Carrier delays, weather, customs clearance, or other events beyond our control may affect delivery.

Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address. Additional shipping charges may apply if an order is returned and requires reshipment.